Decode Casino Review

Easy to sign up. Good graphics of the great variety of games. A pity my country excluded from the free $10. Good first deposit bonus though.

The signup bonus worked well. I did not win. the casino offers few games providers.

I just joined and had no problem claiming the $10 a chip which has a pretty high max cash out $200. That's much much higher than the standard $50 or $100 that you see on almost every site nowadays. Plus 30x rollover is very fair for a no deposit welcome free chip. Site runs smooth and customer service was very friendly!

It works thank you for the bonus and actually keeping your promises. I find many offering free spins or something but once you register and all the story, you get a love note saying sorry this or that isn't allowed. So thanks guys I appreciate it.

very varied and entertaining, I had a great time playing in this casino

Quick and hassle-free customer registration. Unfortunately, the bonus is only for certain countries, which always disappoints me a little. Otherwise, I would definitely rate it better.

I'm a big fan of casino bonuses and really appreciate bonus offers. All types of bonuses are present here on deposit plus free spins.

The sign up is quick and effortless the platform is easy to use and the bonus codes work easy. The layout is quite nice my only issue is I don't know the games and don't particularly enjoy the games they have but it's also my ignorance but I would recommend the casino 

This is the one things I can say I love it to play and as a new players everyone should try and enjoy 

I made 2 deposits at Decode Casino after using my welcome bonus. They totaled just over $100. Both deposits were clean (no bonus attached) and made with Lite Coin. They went pretty fast, which kinda hurt but I'll probably get over that..... eventually. 😉

They offer cashback for clean deposits that were lost but when I tried to claim it, the cashback was denied. I asked the live chat agent and after a semi-long wait I was told that my account is not allowed to claim cashback nor any free bonus whatsoever. I was told that it was a manager decision. 

I asked to speak with a manager but was told that managers do not use the chat. I looked up the email address in the T&C's and went over them several times to make sure I was good, I broke none of the terms.

I sent an email requesting an explanation for the restricted account and what I might be able to do to have it fixed. Their reply was the exact word for word reply that I received from the live chat agent: It was a manager decision and I could make bonus free deposits and hopefully in the future they might review my account . I replied with a request to speak with a manager and reminding them that I had made 2 bonus free deposits.

They sent me back the same email as the first so I asked again. This went on for a week! I had a hard time staying polite but managed it. I finally told them that their treatment was not fair and since they refused to provide a reason for the restrictions or even talk with me about it beyond the canned reply, I did not believe that making any more deposits at their casino would be wise and I will not patronize their casino until/unless they provided an explaination for the restrictions or changed their customer service policies.

Today they sent me an email promotion about cashback on bonus free deposits. The nerve.

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