Grand Rush Casino Review

3.4
Average (944)
United States United States accepted
exclusive image 50 Free Spins exclusive image 250% First Deposit Bonus
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Player Reviews

3.4 Average
944 Votes
  • Casino Fairness
    Average 3.5
  • Withdrawal Credibility
    Average 3.2
  • Promotions and Bonuses
    Very Good 3.5
  • Games Variety and Graphics
    Very Good 3.6
  • Support Professionality
    Average 3.4

Rating

Country

116 Reviews
Relevant
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sjsdmi Level 11
2.8 Poor Copied thread icon-check-white

My access is denied I'm not sure wh...

My access is denied I'm not sure what's going on and no support from customer service.
Reply icon-thumb-up Helpful (7)
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aca293 Level 34 Portugal
3.0 Average Copied thread icon-check-white

This is nonsense!!The casino allowe...

This is nonsense!!

The casino allowed my registration, but when i try to login, got a reply saying:

"The player account is locked because the account is under review"!

Why you waste my time, GrandRush casino?!

Reply icon-thumb-up Helpful (4)
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StefanH Copied thread icon-check-white
account-check Junior Community Manager

Hello @aca293,


Thank you for your feedback.


Please note that, unfortunately, the casino's representative confirmed that players from Portugal are not allowed to play at Grand Rush Casino. We apologize that the information presented on our website at that time was misleading. We assure you that we are trying our best to keep every bit of information updated.


The restricted countries list was updated accordingly. We apologize for any inconvenience this might've caused you.


Have a lovely day!


Regards,

Stefan

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aca293 Copied thread icon-check-white Level 34 Portugal

@StefanH  

Thank you for the reply, StefanH! No problem about the informtion you chipy provide. I know it is a lot of data to process and thank you for updating Portugal status here!

Reply icon-thumb-up Helpful (4)
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rodnun Copied thread icon-check-white Level 28 Portugal

They should have, like many other casinos do, a message indicating Portugal is out!

Reply icon-thumb-up Helpful (4)
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Trizizdee Level 8 Australia
5.0 Excellent Copied thread icon-check-white

So far I like this casino until I g...

So far I like this casino until I go to withdraw winnings.Heaps of different games to choose from which is great rewards system that gives points to either claim free spins or free
Reply icon-thumb-up Helpful (4)
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Shreknasty44 Level 4 United States
1.8 Terrible Copied thread icon-check-white

Its a bunch of crook's.

I tried to withdraw money the first time on June 2nd of 2023. Was told that it was approved. Then over 48 hours later I log back in and I asked the support person how much longer would it take for my withdraw transfer to go from pending to sent. I was met with one lie after another. I recorded the entire conversation with screenshots. They tried to tell me that on the day of my withdraw request, I claimed a bonus and I needed to play the bonus before I could withdraw. I said I didn't claim a bonus. The only thing I did was try to withdraw my money and complete the verification process which I did. My withdraw amount is $504.00 . I asked how much did I have to wager in order to be able to withdraw my money. They said that the coupon (I didn't claim) was for $10 and the required playthrough was $504.00 Are you f*****g serious? What a bunch of crook's. But I somehow played thru all of the b******t bonus and I still had the same amount of money. So I submitted another withdraw request for the same amount, but before I did I talked to 4 different Casino representatives. The only thing that they all agreed on is that I had now done everything required to withdraw my money. So I waited for another 48 hours and log in to my account and I see that my withdraw request is still pending. So I contact support again and I asked him when I could expect the withdraw transfer to be sent to my bank account. I was lied to again and I was told that I had to now deposit $20 in order for my withdraw to be approved. Why do I have to deposit $20 when you have $504 of my money already? I said that he can take the 20 from my winnings and I was then ignored for upwards of 20 minutes. I recorded everything and this is the worst f*****g casino support and a bunch of liars I have ever experienced. I told him to escalate me to his boss. He tried to tell me that he was the supervisor on duty.But then he ignored me for about 20 minutes then all of a sudden a girl named Megan joined the conversation. And now she is the supervisor on duty and now I am only allowed to withdraw $100 instead of $504.00 . I will be contacting my lawyer tomorrow morning and see what he has come up with as how to legally handle this b******t. I'm going to take more than the lousy $504 if this goes to court. The upwards of $5,000,000. I can't believe that chippy sponsors this Casino. For real chippy should reimburse me for my two deposits made to Grand Rush casino because if it was not for chippy I would never have joined. Maybe I can add you to my lawsuit. If anyone wants to see the evidence I have . Hit me up at 316-215-9029 and I'll show you everything 

Reply icon-thumb-up Helpful (2)
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Trizizdee Copied thread icon-check-white Level 8 Australia

If you go read the casinos terms and conditions there will be that you must make a deposit prior to any withdrawal, also make sure to only bet the allowed amount upon any bonuses, don't cry over 500 I had a casino deny me 18k because I bet to much after I had a bonus wheel spin that won 15 which went to my balance though upon that bonus prize wheel spin I didn't know that it lowered my spin amount from 5 down to 2 so there went 18k, yes I gave them my foul thoughts told them to shove their casino up their ass,

Though this casino I have made plenty of withdrawals, pain in the arse thing is the processing time it takes, some casinos allow you to forfeit the bonus as at times I think fu K I've played the extreme wager but forfeit the bonus win amount that could be say 20-40 on free spins whatever they take that from balance then can withdraw. 

One casino I went to withdraw 200 denied so I played more then I had a laugh deny me 200 now pay me 4k but I got it ,

Just remember read their terms and conditions on all I've told casinos who the fu K wants to read that BS we deposit we play n hope to win, 

I like this casino as it gives free spins regularly without having to deposit but conditions come with accepting, a friend won 49k first time he was denied upon not having made a deposit to the account 

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Jros70 Level 3 United States
1.8 Terrible Copied thread icon-check-white

Beware!!!!

All is good until you try to withdraw if you win something. This is not legit casino.
Reply icon-thumb-up Helpful (2)
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Sebmlj Level 5 United States
4.8 Very Good Copied thread icon-check-white

The casino was actually great

They have very wonderful customer service and support. They also have great promotions and free bonuses I was actually able to play right at $100 without even making a deposit I would highly recommend it for user's.
proof
proof
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theCooler Level 17 United States
5.0 Excellent Copied thread icon-check-white

I managed to complete the playthrou...

I managed to complete the playthrough requirements on my new player chipy no deposit bonus and just received my $100 as bitcoin to my coinbase wallet. I did need to make a $20 deposit first but they were fast, professional, and altogether great experience!
Reply icon-thumb-up Helpful (2)
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Latheshiag Level 3 United States
2.7 Poor Copied thread icon-check-white

Horrible

Hard to claim welcome bonus I had to contact support for them to add my bonus to my account 
Reply icon-thumb-up Helpful (1)
Previous reviews by Latheshiag
  • 3.2 Apr 09, 2023 Copied thread icon-check-white
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DogLover1 Level 15 United States
3.2 Average Copied thread icon-check-white

Different slots I'm not use to

Graphics seem good and no lag while playing slots. Different variety of slots to choose from. Reedemed 50 spins with chipy code with no issues.😑
Reply icon-thumb-up Helpful (1)
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Rogger1979 Level 14 United States
4.0 Very Good Copied thread icon-check-white

NDB Code 45CHIPYFS

This one did not work at first until they reminded me to make a deposit so in case I want I would not be in the fault of cashing out the money! This casino is great with customer, service, and fairness! They redeem the code with my deposit! Good luck, y'all
proof
Reply icon-thumb-up Helpful (1)
Previous reviews by Rogger1979
  • 3.0 Mar 29, 2023 Copied thread icon-check-white
  • 3.0 Mar 29, 2023 Copied thread icon-check-white
  • 3.0 Mar 29, 2023 Copied thread icon-check-white
  • 3.0 Mar 29, 2023 Copied thread icon-check-white
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Bonus Offers

Welcome Package

Bonus Min. deposit Wagering Games Availability Code
50 FS
Free
50xB
Games: Big Game
exclusive image Exclusive Upon sign up icon-chevron-up-dark
CHIPY50
250%
$20
60xB
Games: All except selected games
exclusive image Exclusive 1st Deposit icon-chevron-up-dark
CHIPY250

Grand Rush Casino VIP (Loyalty) Program

VIP Program: Undisclosed

Unfortunately, we couldn't find any information about the VIP program of Grand Rush Casino yet.

Casino Details

General Info

Established
May 08, 2019
License (jurisdiction)
Curacao icon-info-outline
Certified by
-
Casino features
Instant Play, Live Dealer, Mobile, Mobile App, Mobile Web
Available languages
English English

Grand Rush Casino Mobile App

icon-android Android not available icon-ios iOS not available

Available Game Types (8)

icon-baccarat
Baccarat
Live
icon-blackjack
Blackjack
Live
icon-keno
Keno
icon-roulette
Roulette
Live
icon-scratch-cards
Scratch Cards
icon-slots
Slots
icon-table-games
Table Games
Live
icon-video-poker
Video Poker

Software Providers (5)

Banking
Method Deposit Withdrawal

American Express Logo American Express

icon-check icon-close

Bitcoin Logo Bitcoin

icon-check icon-check

Bitcoin Cash Logo Bitcoin Cash

icon-check icon-check

MasterCard Logo MasterCard

icon-check icon-close

Neosurf Logo Neosurf

icon-check icon-close

Neteller Logo Neteller

icon-check icon-close

POLi Logo POLi

icon-check icon-check

Skrill Logo Skrill

icon-check icon-close

Visa Logo Visa

icon-check icon-close

Wire Transfer Logo Wire Transfer

icon-close icon-check
Currencies
AUD, USD, CAD, NZD, BTC
Minimum deposit
AU$20
Minimum withdrawal
AU$100
Withdrawal limits
AU$1000 per week (Gold Leaf Tier players)
AU$1500 per week (Gold Coin Tier players)
AU$2500 per week (Gold Nugget Tier players)
AU$3500 per week (Gold Bullion Tier players)
AU$5000 per week (Gold Mine Tier players)
Withdrawal pending time icon-info-outline
Bitcoin Wallet - 0 - 24 business hours
Credit cards - 4 - 5 business days
Ewallets - 0 - 24 business hours
Wire Transfer - 2 - 3 business days

Support

Live Chat
available Yes
Email
support@grandrush.com
Phone number
General: +180 0834-497

Additional Info

Affiliate Program
Graphite Affiliates
Allowed countries
  • Australia
  • New Zealand
  • United States

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Rating Country Currency Language Established Free Bonus First Deposit Games Min deposit Min withdrawal Mobile app
Grand Rush Casino logo
Grand Rush Casino
icon-star 3.4
available United States
available USD
available English
2019
50 FS
250%
Baccarat, Blackjack, Keno, Roulette +4
AU$20
AU$100
not available
icon-star 4.1
available United States
not available USD
available English
2023
-
None
Baccarat, Blackjack, Roulette, Scratch Cards +3
0.001
0.001
icon-android icon-ios
icon-star 4.1
available United States
available USD
available English
2023
-
300% + 50 FS
Baccarat, Bingo, Blackjack, Keno +5
$20
$20
icon-android icon-ios
icon-star 4.1
available United States
available USD
available English
2023
-
200% + 100 FS
Baccarat, Blackjack, Keno, Roulette +4
$20
$20
icon-android icon-ios

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