Chipy’s Exclusive Interview with Casino Room

The team here at Chipy.com is excited to announce that Casino Room has joined our Trusted Casinos community! We decided to reward this casino with our prestigious Token of Trust to express our appreciation for their exceptional gambling services. 

To mark this momentous achievement, we sat down with Casino Room to learn more about their history, products, challenges and future plans. Keep on reading this exclusive interview to find out all about the Casino Room! 
 

Q: Hello! First of all, we would like to kindly thank you for your interest in doing this interview with us. Can you share with Chipy.com's readers the story behind Casino Room? How and when did all start?

Casino Room has been around for 15 years or more now, and was created by a team of experts who came together from all corners of the globe. They were all involved in the industry since 1999, and being around for so long, they genuinely knew a lot about online gambling, especially about poker and sports. They used their varied talents to create Casino Room, the Leading Light Entertainment Destination. 
 

Q: As one of the most successful online casinos on the market, do you encounter any challenges? How do you manage to always provide your customers with high-quality gambling services?

Challenges... Yes, there will always be challenges in our arena, new regulations, new markets being regulated or markets closing, new competition etc. However, it’s the way you handle these challenges that make you stand out. 

We are constantly adapting our products to keep up with these modern times we live in - today, the whole world is all about staying connected. All of our games are optimised to work on all types of devices including desktop computers and mobile phones. We want our players to be able to play anytime and anywhere. Doesn’t matter where they are, Casino Room will be there for them!

Q: In your view, what are the reasons why Casino Room deserved to be awarded the Token of Trust? What sets Casino Room apart from other online casinos in the industry?

This is a very simple question to answer - one of the main reasons why Casino Room has been awarded the Token of Trust is for our world-class customer support and the fact that we treat all of our players like VIPs. 

The players are our number one priority and we always try to offer them the best experience possible since day one. We also give them instant access to our impressive range of slots, table games, and live casino.



When players choose to sign up with us, we want them to feel 100% comfortable and secure in a dependable and safe online casino. The average length of service for our customer support team is over five years, and that’s not because they don’t have the opportunity to progress, it’s because they love what they do. 

Q: Does Casino Room have a big team behind it? Can you describe what a regular workday looks like in your company?

As a team, we live and breathe Casino Room. We believe that we have created the world’s best online light entertainment destination! Our team has the best experience, technology, and expertise, and we use this to create the most exciting and thrilling online gaming experiences.

We are constantly working with our developers, to enhance the player experience, and with our providers, to expand the variety of games we have to offer. 

We are also in touch with all the relevant authorities to ensure our players have a safe and regulated environment where they can enjoy the games to the fullest. 

Q: Do you usually feature well-established slot brands on your platform? Or newly launched slot brands, as well?

We have over 1000 games to choose from, in all categories, including slots, table games, jackpot games, live casino and more. Our players will never get bored! We release on average, one brand-new, the top-notch game each week.

These exciting, sometimes exclusive games come from some of the top suppliers in the industry, such as Evolution Gaming, Netent, Play N’ Go to name a few, but players will also be able to find games from new providers, as well.

Q: We’ve read on your blog about a lucky player who won a huge prize via Casino Room. What was the biggest prize won at Casino Room, so far?

We’ve had some really lucky players that won very generous prizes playing at our casino. In the last few months, our biggest win was on Reactoonz - a €100 bet resulted in €107,630 win! 

Our most recent single bet winners are Starburst (€49 860), Dawn of Egypt (€21 751) and Miner Donkey Trouble (€14 917)!
 

Q: Is online gambling something you practice yourself? If yes, what kind of casino games do you enjoy playing?

Yes, I play a little but I am not a big depositor. However, I do like to try out all of our new games. I am a big fan of trying to get the bonus rounds, free spins and features that excite me. It's fun to escape from time to time into different worlds but I prefer live poker. That's my game!
 

Q: Do you have any predictions for 2021? What do you think will be the direction of the online gambling market this year?

This year, I can only see more mega-mergers type deals happening like Evolution and NetEnt, Flutter Entertainment, The Stars Group etc. I also see sports betting taking the lead this year, with people being denied the opportunity to enjoy big football events in the past year. With more of these becoming accessible this year, potentially the sports betting numbers should pick up a lot. 

Lastly, I can see a more aggressive movement towards digitalization in some markets. You just need to look at what's happened in the US, where online gaming has provided states with valuable revenue during property closures.
 

Q: Do you take into consideration the feedback you receive from your customers? How do you keep in touch with your users?

Our world-class customer support possesses infinite knowledge about all of our products and they get extremely satisfied when they answer players' questions and resolve their problems. They enjoy nurturing relationships. We even have customers that don’t play with us anymore but still ring up for a chat with our super-friendly support team! 

By signing up, players receive a mouth-wateringly generous deposit bonus but the rewards don’t stop here. We have bonuses for every type of player, at every level of participation.

You can choose to spin for that lucky jackpot drop, collect points that earn tickets for cash prizes or enter one of our super popular leaderboard challenges with huge prize pools.

Free spins, regular promotions, tournaments and giveaways are the norm for our players. All of this is communicated to players via emails and SMS to ensure they remain informed as well as on sites and within the products themselves. 
 

Q: And finally, where is Casino Room going to be in a few years? What are the plans for the future?

We pride ourselves in being the leader in the online light entertainment industry and will continue to innovate and improve our products to keep players happy and new players wanting to play. 

We have the core team in place now to make this happen in all departments and have already made loads of improvements to our brands that show our commitment to keeping on improving. 

The future is bright, stick with us! 

Final Thoughts

Now that you know all about Casino Room, maybe it’s time to give their games a shot. Sign up with Casino Room and enjoy the incredible game range, world-class customer support and many more benefits.

If you wish to check out our complete list of online casinos that have been rewarded with the Token of Trust, be sure to head over to our Trusted Casinos page. 

Also, if you’re the owner of an online casino and you think your casino might qualify for our Token of Trust award, don’t hesitate to contact us.