Player Reviews
- Casino FairnessAverage
- Withdrawal CredibilityAverage
- Promotions and BonusesAverage
- Games Variety and GraphicsVery Good
- Support ProfessionalityVery Good
Country
Gluepan Level 14 United States
Any time a casino has betsoft g...
Any time a casino has betsoft games, it is a good chance that it will be a thrilling casino. Jazz casino doesn't disappoint and does so with a slick user interface.
Reply Helpful (7)
JazzCasino Copied Official Casino Account
Hello Gluepan,Thank you so much for this 4.6-star review. We really appreciate you being a customer and helping to share the word about us.Send us and email to promotions@jazzcasino.com to give you something for your good vibes. We're here for you anytime.
Reply Helpful (1)
ASneed20 Level 10 United States
If you win anything, they give you ...
If you win anything, they give you the run around on sending your winnings
Reply Helpful (7)
xcalaba69 Level 7 United States
Watch out with this place. I pl...
Watch out with this place. I played a slot with them for a few days and had no problems until I won a decent amount after spending 1000 dollars. Then right after I won the slot locked up and it was a progressive slot so when it lets you climb up the meter you get committed. Then at the top of the meter this slot locks up and doesnt move for about 3 or 4 days. About half way though I tell them this so called random slot won't budge and I could prove it but i shouldn''t have had to. All they have to do is look at my history and see a GIANT IRREGULARITY in the few days I had played this slot. I got so frustrated because I had 2600 invested in this slot and it had no right to lock up on me and they wouldnt do anything, I decided to show them how I was 100 percent right and I had to blow the rest of my 700 dollars thinking it would prove my point because the slot did exactly what I said... It didnt move... They pretty much ignored all of this and stone walled me on any kind of compensation. Perfectly fine with the fact that I spent days proving this slot triggered off of my win and denied me a chance period until I payed 4000 dollars to crack and guess what it paid me... 800 dollars. Jazz was perfectly fine with this result. They even went as far as to forge a statement from Betsoft to get me off their case about it they were so content. They made no attempts to make anything right and I actually have developed quite a case now due to this. It's not a matter of if it will happen to you too... It's a matter of when... Don't give these people your money. Remember this review when it happens to you. I told ya so.
Reply Helpful (6)
Admin
Hi xcalaba69,We are sorry for the delayed response and to hear about this.In this situation, we kindly advise you to contact the casino's support team as they will be able to provide further clarifications on this matter.We appreciate your understanding.All the best!
Reply Helpful (1)
xcalaba69 Copied Level 7 United States
Did you delete my replys? I did contact them for weeks! They played games with me and still have not made it right. I have to take them to arbitration and im still waiting on that.
Reply Helpful (3)
xcalaba69 Copied Level 7 United States
Ok so my original replies to this comment are gone and I see that you are replying to my comments but I don’t see them. I just see my original comment, your reply, then my replies to those comments are gone and there is this one and another comment I made repeating what I said before that’s no longer here. I just want to make sure we are not squelched for profit because we have a right to be heard. I’m sorry Chipy I know you get money being an affiliate but these businesses are manipulating and taking advantage of us in a lot of situations. Jazz casino would rather not negotiate and be fair just to keep the money that I realized way too late what was going on. They would rather violate their fairness agreement then to do what is right.
Reply Helpful (4)
xcalaba69 Copied Level 7 United States
Oh yeah and don’t forget they did forge a statement from Betsoft to try to deter me from seeking justice on my claim. It was actually a a statement that their IT guy had wrote and the manager tried to hand it off to me saying it was from Betsoft.
Reply Helpful (5)
vladimire89 Level 9 United States
Very unique and individualized casi...
Very unique and individualized casino but not many bonuses for no deposit other than that all around pretty good
Reply Helpful (6)
Bryanbassyona Level 27 Mexico
really love the brand's na...
really love the brand's name, and really loved the games that they offer. costumer support is really nice and helpful
Reply Helpful (6)
Mamajoni Level 16 United States
This casino site does not appear to...
This casino site does not appear to offer a no deposit bonus but I asked customer service through chat and they gave me 25 free spins! It was a nice surprise to be able to try the games.
Reply Helpful (5)
JazzCasino Copied Official Casino Account
Hello Mamajoni,We’re so happy to hear you had a great experience at JazzCasino.com. Your review made our day! Our whole team works very hard to keep our customers happy, at the end of the day we would like this to be your home when choosing a casino. Mamajoni, please write to us at vip@jazzcasino.com so we can give you an extra gift to play with us. Just mention your username so we know who it is. Have a great day!
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Diggie03 Level 11 United States
This site was a joke there was noth...
This site was a joke there was nothing jazzie about this site. If you win they will make up anyhting not to pay you. I have not added money I won on there free bonus and they said I cant win on it. Umm it says nothing about that other than a play through in which I did play through my bonus. Not a fair site I woudl go somewhere else. Good luck friends.
Reply Helpful (4)
Blunko Suspended
Not the best. Won't play a...
Not the best. Won't play again here. Too many viable options to provide a bad experience
Reply Helpful (4)
JazzCasino Copied Official Casino Account
Dear Blunko,Thank you for your honest opinion. We are sorry if you did not have a satisfying experience on our site. As we love hearing feedback from customers like yourself, we would like to learn a bit more about why you had an unpleasant experience. If you would like, we would love to find a solution for your needs. Please email us at vip@jazzcasino.com so we can help solve this. Below we have some of our benefits:*Our Payouts are shipped the same day.*We have over 3000 slot games *We have 3 live casino providers with over 200 tables to play at any time. *Our deposit methods are easy and fast. Blunko, we are sure we can make your experience a positive one, just send us an email so we can tend to this properly.
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Jmoney12 Level 11 United States
Support was rude and seemed rather ...
Support was rude and seemed rather irritable to have to answer questions. No sign up play. Tired old games. Best thing is the name.
Reply Helpful (4)
pudge44 Level 30 New Zealand
Jazz casino is a bit too jazzy ...
Jazz casino is a bit too jazzy for me, terrible deposit/withdrawal methods, slots game providers are not so great, if a casino wants to attract online players it needs to do a bit better be than this....remember we are living in a "new world' thanks to covid, ONLINE players are not silly.
Reply Helpful (3)
Admin
Hey pudge44, it's a shame to hear that this casino was not quite what you wanted. What do you think would improve your experience with it?
Reply Helpful (2)
pudge44 Copied Level 30 New Zealand
I understand the casino industry has changed much over the years, but as a online player for years I really miss the "old school casino's" e.g. Captain Cook Microgaming casino & many casinos like Captain Cook, also the RTG Casinos, I Love Inetbet & I have played with them for years, but as online gaming has evolved, old punters such as myself feel like they are in "out field" even with casinos you would play/deposit with, I do NOT use my iphone to play, I do not use all the bitcoin, crypto, ETC payment methods, the new online casino industry has befuzzled me 100%
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Bonus Offers
Welcome Package
Bonus Min. deposit Wagering Games Availability Code
300% + 100 FS
$50
50x(D+B)
Games: All( FS - Betsoft Games)
Exclusive 1st Deposit
CHIPY (Request this promocode at customer support)
100%
$10
50x(D+B)
Games: Betsoft Games
2nd Deposit
RELOAD (Request this promocode at customer support)
Match Bonus
Bonus Min. deposit Wagering Games Availability Code
150%
$50
50x(D+B)
Games: Betsoft Games
Mondays
HAPPY (Request this promocode at customer support)
100%
$100
25x(D+B)
Games: Betsoft Games
Tuesdays
LOWROLL (Request this promocode at customer support)
150%
$50
50x(D+B)
Games: Betsoft Games
Wednesdays
HUGEBONUS (Request this promocode at customer support)
100% + 50 FS
$100
50x(D+B)
Games: Betsoft Games
Thursdays
DOUBLETHURSDAYS (Request this promocode at customer support)
10% CB
$100
40xB
Games: Betsoft Games
Mondays
No code required
Most Recent Blog Bonuses
All Jazz Casino Bonus CodesJazz Casino VIP (Loyalty) Program
VIP Program: Undisclosed
Unfortunately, we couldn't find any information about the VIP program of Jazz Casino yet.
Casino Details
General Info
- Established
- Jul 30, 2021
- License (jurisdiction)
- Curacao
- Certified by
- -
- Casino features
- Flash, Instant Play, Live Dealer, Mobile, Mobile Web
- Available languages
- English
Jazz Casino Mobile App
Android iOS
Available Game Types (6)
Baccarat
Live
Blackjack
Live
Roulette
Live
Slots
Table Games
Live
Video Poker
Support
- Live Chat
- Yes
- support@jazzcasino.com
- Phone number
- US: +1 866 996 6717
Additional Info
- Affiliate Program
- Top Affiliates
- Restricted countries
-
- Afghanistan
- Aland Islands
- Albania
- Algeria
- Andorra
- Angola
- Armenia
- Azerbaijan
- Bahrain
- Bangladesh
- Belarus
- Belgium
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Compare Jazz Casino with Other Casinos
Rating Country Currency Language Established Free Bonus First Deposit Games Min deposit Min withdrawal Mobile app
Jazz Casino
USD
English
2021
-
300% + 100 FS
Baccarat, Blackjack, Roulette, Slots +2
$50
$50
Jazz Casino Q&As
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