Daniela Cotofana

Experience

Daniela Cotofana, our dedicated Community Support Specialist, boasts a unique background in journalism and advertising. Her journey into the world of languages started in a rather enchanting way – as a little girl, she discovered the beauty of the Russian language by watching TV shows.

Fast forward to today, and Daniela not only understands Russian but speaks it at a native level. This extraordinary linguistic journey brings a special touch to her role, enhancing her ability to connect with our diverse online gambling community.

With over 1 year of experience, Daniela excels in engaging with Chipy's users, creating a positive and interactive environment for discussions on various gambling topics. As a moderator, she has skillfully handled more than 11,000 interactions, fostering a vibrant space for our users to share experiences and seek assistance.

In her customer support role, Daniela, drawing on her innate language skills, has successfully managed more than 1000 email inquiries. Her attention to detail and adept problem-solving have rightfully earned her a reputation for excellent customer service.

Education

Daniela’s educational background complements her role as a Community Support Specialist. Her Bachelor's degree in Letters hones her communication and writing skills, allowing her to connect effectively with community members through engaging content.

Furthermore, Daniela completed a journalism course, enhancing her ability to craft compelling narratives and foster discussions within the community.

Her Master's degree in Advertising provides a solid understanding of marketing principles, enabling her to develop effective strategies for community growth and engagement.

In addition to her academic achievements, Daniela is certified in Responsive Web Design, and possesses knowledge of HTML and CSS. This expertise allows her to create visually appealing and user-friendly web content, enhancing the overall community experience.

Moreover, Daniela holds certifications in Google Search Ads and Google Display Ads, enabling her to effectively utilize these advertising platforms within the context of the gambling industry. This knowledge helps her optimize marketing efforts, ensuring the community receives relevant and valuable information.

Additional Information

Daniela Cotofana is a well-rounded Community Support Specialist with a passion for gambling and a diverse range of interests, including old architecture, photography, nature, and reading. 

Her background in letters, journalism, and advertising, along with her experience in customer support and moderation, makes her a valuable asset. 

Count on her creative thinking, engaging personality, and strong commitment to building relationships to foster a positive and inclusive community environment.